Privacy Policy

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you voluntarily provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

Sensitive Information

When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

• Financial Data: Bank account numbers and payment details.
• Government Identifiers: Tax File Numbers (TFNs), Medicare numbers, driver license numbers, passport details, or other government-issued identifiers to satisfy security audit or validation checks.

Payment Data

We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored securely by Stripe. You may find their privacy notice link here: https://stripe.com/au/privacy. To the extent permitted by law, Joblinker disclaims all liability for any misuse, breach, or improper handling of data by Stripe or other third-party payment processors.

Application & Device Permission Data

If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

• Geolocation Information: We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services including facilitating job matching, mapping, and safety for users. If you wish to change our access or permissions, you may do so in your device's settings.
• Mobile Device Access: We may request access or permission to certain features from your mobile device, including your mobile device's camera, calendar, contacts, storage, reminders, and other features. You can modify these settings via your device.
• Mobile Device Data: We automatically collect device information (such as your mobile device ID, model, manufacturer, operating system, version, configuration, IP address, hardware model, mobile carrier, and browser type) to maintain security, verify accounts, and perform diagnostics.
• Push Notifications: We may request to send you push notifications regarding your account, chat alerts, or certain features of the Services. You can opt out at any time in device settings.

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication: To allow you to create, log in to, and securely maintain your account.
• To deliver and facilitate delivery of services: To process job postings, job matches, and enable communication between hiring users (Posters) and performing users (Doers).
• To respond to user inquiries and offer support: To solve support tickets and address system or payment issues.
• To send administrative information: To notify you of updates to our terms, policies, or system functionalities.
• To fulfil and manage your orders: To manage bookings, payouts, returns, or billing transactions.
• To enable user-to-user communications: To support chat features, messaging, and coordinate tasks.
• To request feedback: To invite you to complete ratings, reviews, and survey responses.
• To protect our Services: For security monitoring, fraud prevention, verifying ID, and enforcing our terms.
• To evaluate and improve our Services: To identify usage trends, assess marketing efficiency, and debug code.
• To comply with legal obligations: To comply with tax, bookkeeping, anti-money laundering (AML), and court orders.

3. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

We may share your personal data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with are as follows:

Other sharing scenarios

We may also need to share your personal information in the following situations:

• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Google Maps Platform APIs: We use Google Maps Platform APIs to retrieve location-specific information when you post a job or seek tasks. Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. This coordinates exact distance details. By using this service, you consent to Google's data practices.
• Other Users: When you share personal information (by uploading comments, profile text, qualifications, reviews, or job details) or communicate in the public areas of the Services, that information may be viewed by all users and may be publicly made available outside the platform in perpetuity.

4. What Is Our Stance on Third-Party Websites?

In Short: We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with, our Services.

The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us. Accordingly, we do not make any guarantees regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party sites or services. You should review the policies of such third parties and contact them directly to respond to your questions.

5. Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather or store information when you interact with our Services. These help us maintain platform security, prevent crashes, save your preferences, and assist with basic site functions.

We permit Google Analytics to track and analyse the use of the Services. You can opt out of being tracked by Google Analytics across the Services by visiting https://tools.google.com/dlpage/gaoptout. You can control or disable cookies through your browser or device settings. However, disabling certain cookies may affect the performance of our Services.

6. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

Once your account is terminated, we will take reasonable steps to securely delete or anonymise your personal information within **one (1) month** from termination or otherwise as soon as practicable, unless required to retain it under Australian record-keeping laws.

7. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security.

8. Do We Collect Information from Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

Our Services are not intended for individuals under the age of 18. We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent and warrant that you are at least 18. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

9. What Are Your Privacy Rights?

In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent by contacting us using the contact details provided in the contact section below.

Opting out of marketing: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us. You will then be removed from the marketing lists. However, we may still communicate with you to send you service-related messages that are necessary for the administration of your account.

10. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

11. Australian Privacy Rights & APPs

If you do not wish to provide the personal information necessary to fulfil their applicable purpose, it may affect our ability to provide our Services, in particular, our ability to:

• Offer you the products or services that you want.
• Respond to or help with your inquiries or support requests.
• Successfully manage your account with us.
• Confirm your identity and protect your account against fraudulent activities.

12. Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date at the top of this Privacy Notice. If we make material changes, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently.

13. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email our Privacy Officer at contact@joblinker.com.au or contact us by post to our Australian head office:

14. How Can You Review, Update, or Delete Your Data?

Based on the applicable laws of Australia, you have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please submit a request in writing to contact@joblinker.com.au.